Issue details

Contract for Income Management Service

The Council has an on-going requirement for income management services which it uses for payments made over the internet, by telephone and through other channels such as the Post Office and directly to our bank accounts. The current agreement with Capita via Staffordshire County Council comes to an end on 7th September 2021. Following a procurement process undertaken by Staffordshire County Council a new agreement has been offered with Capita for 5 years.

Decision type: Key

Decision status: Recommendations Approved (subject to call-in)

Notice of proposed decision first published: 03/09/2021

This decision will be taken under urgency procedures.

Reason for urgency:
If there is a box for reason it needs to read: This matter needs to be determined as a matter of urgency because the full extent of the commercial savings have only been made available within the past week and the new contract needs to commence from the 7th September.

Decision due: 3 Sep 2021 by Cabinet Memberfor Innovation & Corporate Services

Lead member: Cabinet Memberfor Innovation & Corporate Services

Contact: Kevin Sleeman, Information & Communications Technology Manager Email: Tel: 01543 308120.