Decision details

Contract for Income Management Service

Decision Maker: Cabinet Memberfor Innovation & Corporate Services

Decision status: Recommendations Approved (subject to call-in)

Is Key decision?: Yes

Is subject to call in?: No


The Council has an on-going requirement for income management services which it uses for payments made over the internet, by telephone and through other channels such as the Post Office and directly to our bank accounts. The current agreement with Capita via Staffordshire County Council comes to an end on 7th September 2021. Following a procurement process undertaken by Staffordshire County Council a new agreement has been offered with Capita for 5 years.


That a contract is entered into with Staffordshire County Council for the delivery of income management services by Capita for a period of 5 years.

Publication date: 03/09/2021

Date of decision: 03/09/2021

Accompanying Documents: